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File Upload Failures

I am getting a error that says "Problem asking Amazon to combine the parts" and my images stopped attempting to load. What does this mean?

Thanks for your help

Adam

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We try to make our uploader as robust as possible but it is impossible to overcome certain obstacles. We use Amazon AWS S3 for our incoming file storage using an HTML5 multipart uploader. If you are on a very slow or low quality internet connection there might not be a solid enough of a connection to upload large amounts of data. We generally only have issues with poor internet connections. Due to the nature of our service, we require a solid broadband connection to make sure everything loads properly.

Please use speedtest.net and let us know what your ping times and upload and download speeds are.

If they are not fast enough you will either need to upload from a better internet connection or process your data on your own computer because cloud services will not likely be an option.

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Big upgrades to the uploader and upload server infrastructure were made today. Upload endpoints have been moved to the closest server to the user's location (instead of Northern California). We are also now accounting for clock drift to combat the client's browser time being different from the server's time. These changes should make the uploads faster, the connections more robust and keep the upload path valid.

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