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Upgrade from “free” to “basic” question

I upgraded from free to basic, but my maps made easy software app will not let me do a cross-hatch grid. I thought that the cross-hatch grid was part of the “basic” package. Please look into this for me.  Thank you.

James Stevens

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I am seeing your account as still being Free. It also looks like you have multiple accounts in the system (very against our terms of service)... One is Free and one is Base. So it sounds like you are signing on with the wrong account.

Your most recent flight that is in the system today shows that Map Pilot Pro is still seeing your service level as being Free. Please go in to the settings and hit Sync. Then verify that it shows Base access before trying to access the grid mission type.

Zane
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