connection timeout

Hello, I have been using the app for 2 years to carry out surveying work on a project in the mountains, I use a phantom 4 pro and a mini ipad 5, I am having problems getting the application to connect with the drone, it does not connect and I it throws a sign that says "connection timeout" it asks me to have an internet connection and this didn't happen before, is there a way to avoid this?

Fede Haseney 2023년 07월 28일 21:00

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What version of the app are you using and what aircraft?

Did you check things out using the DJI app first?

What aircraft do you have selected in the Settings?

Zane 2023년 07월 28일 21:10 0 표

What version of the app are you using and what plane?
I have version 5.5.4 and I use a DJI Phantom 4 PRO
Did you check things with the DJI app first?
I always check with the DJI app before each flight and it works fine
What aircraft do you have selected in Settings?
Phantom 4 Pro/Adv/RTK or X4S is selected*

Fede Haseney 2023년 07월 28일 22:20 0 표

Reboot everything, including your iOS device and try it again. It sounds like something is holding onto the connection and not allowing Map Pilot Pro to connect.

Zane 2023년 07월 29일 05:56 0 표

I have already tried restarting everything several times and it does not solve anything

Fede Haseney 2023년 07월 29일 11:43 0 표

Did it work previously for you? I don’t see an account for you in the system so we can’t look at what you have done previously.

Zane 2023년 07월 31일 20:07 0 표

Yes, I have been working with the app for almost 2 years, the company account is GiS_Hualilan_DRON

Fede Haseney 2023년 07월 31일 20:31 0 표