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Permanent Map Access

I have a monthly Pro MME subscription. One of the maps I did in 2022 was about to be used in a new client pitch tomorrow, but it disappeared from my dashboard. It was titles something like "Parks & Rec upper facilities". It would have been submitted in last quarter or so of '22.

What happened, and how do I make sure I don't lose more important maps? Thx, Joe Whelchel

Joe Whelchel

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It doesn't sound like the data you describing would have met our automated data deletion policy criteria. 

We can see the metadata of maps that have been deleted in your account and don't see anything that matches that description. 

There are a few deleted missions in your account but they are free ones from last week and one labeled test from August. The ones from last week would have had to have been deleted using the "Delete Map" button at the bottom of the Map Detail page. 

As long as a map is paid for by pay-as-you-go points and is actively being viewed it won't be deleted. If it was created while you are on a subscription it will be kept until after your account is no longer active. 

Zane
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