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Error during mid download for map creation

We were downloading just shy of 3500 images with overlap.  I got about 1500 pictures in and it started getting errors.  I tried to email last week about it but I have not heard back.  I would simply start back, but I think this would simple force me to buy more points even though an error occurred.  Can someone please help me know what the next steps should be?  This could be the first of many of these type requests, but I need to get through the first to make sure it works like we need. 

Swilcox

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We replied to your email in less than an hour. 

Email mapping@dronesmadeeasy.com directly instead of using the web form if you aren't getting the responses. If there are failed uploads the DJI workflow will as you if you are sure you would like to continue without them. A few missing files is OK, but not anything more than a couple percent. 

Yes, if you are getting upload failures it is best to cancel the rest of the upload and figure out what is going on. It can help to try another browser, computer or internet connection. Make sure the computer doesn't hibernate when uploading since that will interfere with things. 

You should try doing some smaller works first to learn how to use the system before jumping right in to doing 3500 images. 

Zane
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That you for the response...sorry I never saw an email and was even looking for the potential it was going to spam.

Swilcox 0 votes
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