Here is our reply from 39 minutes after it was asked via email:
We do all of our support via email and our support forums. There is no phone support available unless you equipment was purchased from Drones Made Easy.
If you are using the LITE version of the app there are a lot of features that you have to pay for to use:
If you were using the Terrain Awareness or Linear Flight Planning in preview or simulation mode you can do that without having to pay for it. Before you can use it to actually take off with it you have to pay for the feature. This is why for professional use we recommend the use of Map Pilot Business so you can be sure you have access to all of the features.
As noted in the comparison chart that was linked to above, you can share mission between devices that are logged in as the same user, but you have to have Map Pilot Business (or upgrade to it) to be able to send mission files from user to user. Only the receiving user needs to have the Business version.
Any time you see a something on the screen you are not sure about you should get in the habit of taking a screenshot so you have the text handy to help us support you better.