Official comment
Please send the CSV log files for the associated flights. This is likely an issue with RC signal strength and could be caused by local interference.
We do offer Connectionless mode to address this issue. Using it will make it so the images are triggered by the aircraft instead of by the app. The outputs will not be as accurate as if you were to use the Active Connect mode but at least you have the pictures and they are usually fine for most purposes.
https://support.dronesmadeeasy.com/hc/en-us/articles/217006946-Connectionless-Mapping