Processing Imagery Pop-up message isnt clear.

Hi Im trying to upload images from a rather large flight. I have gotten a pop-up message twice stating something to the effect "Analyzing uploads..." along with a progress bar. The first time it gave me an option to "continue" press "ok" or just to cancel. Since the message is not clear in what you are continuing, I assumed it meant continue uploading the rest of the images which hadn't been uploaded yet. This was not the case and it went to the dashboard telling me it would process all uploaded images. I decided to chalk the points up to a loss, and try again. This time I got the same message, but no click "ok" or cancel button appears. And it continued on to the dashboard processing page. So after losing points on the second try, this time I thought I would share this experience.

I think the pop-up message should be more explicit in what its going to "continue" to do. Also, in both instances I had images that needed to be "retried" in order to be uploaded. I think if there are circumstances where images exist that need to be retried maybe instead of automatically moving on to processing, a message should appear that asks the user if they would like to move on, or try to continue to upload the images.

Garret 6 اغسطس، 2019 22:57

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2 تعليقات

This usually means you don't have a great internet connection and that at least one upload has failed. It asks you if you would like to continue without the images. We usually recommend not continuing and trying the upload again on a better internet connection if it is more than a couple of failed images.

In both of the uploaded jobs it looks like almost all of the images you uploaded were included in the output.

No points are removed from the account until the processing starts and it won't start until you say to continue without the images. When it doubt, cancel out.

Zane 7 اغسطس، 2019 18:58 0 أصوات

Hi Zane,

Thanks for your reply. Im sure your correct about the internet connection. Sometimes it can get spotty or slow when Im at the office.

The message I got did not say anything about "continuing without images". Which is why I was confused. It only asked me, if I would like to continue. So I clicked Ok, thinking that it meant continue uploading, but what it did was take me to the pending map screen. And the second time around it did not give me the option to click anything (even thought there were still images that could be retried for upload), it just went straight to the pending map dashboard.

So I was hoping maybe in your next update of the image upload process you could include more specific language for those situations. Or possibly include an additional step of verifying with the user how he would like to handle images that were not uploaded. ie. Do you want to continue on to process the map. Or would you like to try uploading the missed images?

Garret 7 اغسطس، 2019 21:27 0 أصوات