DTM Failed

You are not charged when the DEM processing fails and you get no result. 

The rest of your jobs are not really failing but they are not turning out well because the DEM you are providing has a roughly 25 meter GSD and is only a few pixels in size.

Unless this area has been heavily modified you are probably just best off using the SRTM data if you only need that big resolution. 

If you need to use the custom data please upload larger areas and try to use a source that has smaller GSD. 

Starting with Android version 1.4.0 and iOS version 5.5.0, Map Pilot Pro's Terrain Awareness feature will have options for ASTER, Copernicus, SRTM and any other datasets we can add as built-in Terrain Awareness Data Sources. Copernicus is 30 meter data and is essentially global at 89 to -89 degree coverage (everything but the poles). US users now have access to 10m data from 3DEP/NED.

Having multiple independent terrain data source choice makes it so you have options if one data source has missing data in your operating location. 

We recommend using Copernicus for most work. 

You can read more about the Terrain Data Sources that are currently available here:

https://support.dronesmadeeasy.com/hc/en-us/articles/14697118095380-Built-in-Terrain-Data-Sources