Chris: We are sorry to hear you are having issues making a purchase. That is the last thing we want. I do see an account associated with your name but it is empty and has never been used to log in. It was created in September 2017.
Aside from that we have no record of you or any purchases.
At the bottom of every Maps Made Easy page there are various contact methods.

For mapping you can email mapping@dronesmadeeasy.com
Where else were you looking for contact information?