Since this is an account specific issue, you could have emailed us for 'direct support' which is available to all users. I don't know that this is mind blowing. The bottom of the page says to contact us at email@example.com
It appears there was an issue with the tile generation which we can reprocess immediately. All of the output files are intact and do not have the missing section. Please email us at the address above for instructions on how to reprocess this.
You have missed every email that our system has sent you because we get this bounce notice. We have received 10 bounces per day as our system has reattempted delivery. It appears your inbox is full... If you get too many bounce notice the account will get deactivated as an anti-spam measure.
This particular issue was addressed within 20 minutes on a Sunday. I challenge you to find that level of elsewhere. It would have been faster but your email address isn't actually working...