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Insufficient Battery Error / Inspire 2 Landing Gear

Hi,

Getting a frequent error that says "Not enough battery power remaining" and there is a --% where the battery percentage should be. Batteries are fully charged.

Sometimes powercycling the craft a few times will fix it, other times it's the remote and or app. Other times I can push the upload button a bunch of times and eventually it will work (sometimes not).

Craft is an Inspire 2 and on latest firmware. App is up to date.

Also I am flying landing gear down (automatic landing gear set to off in Go4) but when Map Pilot reports battery low (can be first or second level) the landing gear raisesand cannot be lowered even with the mapped button on Cendence controller (running iPad). I have to hold the craft and eject the batteries - not ideal. If I did not intervene the craft would land on the sensor with the landing gear still raised.

 

Colin Aitchison

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The Red Edge camera is not on our supported hardware list and is not something we test with. Testing flight with the landing gear down is not something we will likely start doing. Please test the battery issue using a normal DJI camera and let us know if the issue continues. You can send any log files you would like to have a take a look at to mapping@dronesmadeeasy.com 

Zane
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We do not test at all with the automatic landing gear turned off. Does it work as expected with it on? Why are you disabling it?

Does it always show this or one time?

How may batteries are you flying with? 1 or 2?

If you are flying with 2, does it work as expected with 1?

 

Zane 0 votes
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Hi, thanks for the reply. 

Understand it's not the norm to do so but it is required as we cannot allow the props to cast a shadow over the Red Edge's iridescence sensor.

The battery issue is at random - as far as I know the Inspire 2 won't take off with 1 battery - we always fly two.

Colin Aitchison 0 votes
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