Tag Pilot doesn't connect to Mavic Pro

I'm trying to use Tag Pilot. Here is my start up sequence.

1. I start the Mavic and first test it with the DJI Go 4 app.

2. If step one is successful I then close the Go 4 app and open Tag Pilot.

3. When Tag Pilot opens I tap the Tap and Fly icon.

4. The app seems to freeze at this point and I can't tap any other function such as Settings.

5. It seems that the Tag Pilot app may be trying to connect to the Mavic and can't.

Is there another app I need to run in the background, or some setting I need to change? I do not have this problem with the Map Pilot app. This app works fine for me using my iPad Mini 4.

Thanks,

Keith

Keith Young October 22, 2018 02:52

Official comment

Step 2 should be close DJI Go.

NEVER RUN MORE THAN ONE APP AT A TIME!!! Unless you don't like knowing where your aircraft is...

Zane October 22, 2018 15:25

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3 comments

If you read what I do in step two you will see that I do close the Go 4 app. I use Map Pilot a lot and know better than to have two apps connected to the Mavic.

I did have some success today. I re-booted my iPad Mini 4, then I connected the Mavic to the controller. Without first opening the Go 4 app I opened Tag Pilot. When I tapped the Fly and Tag icon the app did open. However, I then closed Tag Pilot, Re-opened Tag Pilot, tapped Fly and Tag and the Tag Pilot app froze again.

Any ideas on what I could try next?

Thanks,

Keith

Keith Young October 23, 2018 02:46 0 votes

Please send us any log files from affected flights and tell us what iOS devices you are using as well as aircraft model and all associated firmware numbers.

Zane October 23, 2018 03:05 0 votes