We are sorry you are not happy with the service. We have received exactly one support email from you and it was back in July. Here is the response that was made in less that 2 hours.
Please be more specific about the methods by which you tried to reach us because we generally answer all support requests within hours.
Also, here are links to several other threads which discuss your question. They were found easily by searching for 'LAS files'
We wish you luck in your search for something that works for you.