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600 image limit?

Hello, 

I bought credits today to process 950 images. I'm now finding out there is a 600 image limit even though the main sales funnel says up to 4,000 on DJI workflow. 

I don't want to use my other credits to process smaller maps just to increase my limit. 

Can you please increase my limit? If not I'd like a refund please. 

Thank you.

TCody

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We are sorry to hear you are having issues uploading your imagery. We throttle the number of files new users can upload to discourage running large amounts of data through the system before you have run smaller works through first. It is important to know what works and what doesn't before you spend a lot of points.

The maximum number of images that can be uploaded to the system goes up as you process more maps. To start, the maximum is the greater of 600 or 300 images per map you have run. For example, to run a 1000 image map you would need to have at least 4 maps processed first.

You can see this in Step 4 of the upload where is says the following:
"Maximum goes up 300 images for each map that gets processed up to the maximum of 4000."

We encourage you to run increasingly complex jobs to learn your way around the system but you would technically be able to continue with your intended dataset as long as you have the required number of maps in the system. They can be free/small if needed.

Zane 0 votes
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Hey Zane, 

If we purchased more than enough credits to process this surely there is an override to make this available to use? I don't understand why this wouldn't be mentioned up front vs after the sale? It feels like a bait and switch when all I'm trying to accomplish is process what I paid for without a throttle. We're not new to processing maps so I can understand why you have this in place for newer mappers but there must be an override?

Is there a way to process a few small maps as you mentioned for free without using the credits I paid for? 

TCody 0 votes
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Upload a few 20 image free jobs and you will be able to do what you want. There is no override. We want people to work up to doing larger works so they don't make more costly mistakes. All jobs of up to 1 gigapixel are free to process. This is part of learning the system.

Zane 0 votes
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