Official comment
It looks like you are trying to open just the OBJ file and have not downloaded the MTL and JPG texture file from the Map Detail page. All 3 of those files must be present to view the full resolution 3D model.
I can't look up your account based on the info here so if you need more help please email us at mapping@dronesmadeeasy.com with more info so we can look it up.
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