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Map Pilot App suddenly close

Hello,

I want to report my apps always suddenly close while my drone fly a mission,

when I restart the app the drone still fly the mission but not taking any photos.

It's quite annoying to be honest because I need to restart my mission from begining again.

 

I'm using DJI Phantom 3 Pro and iPhone 5S on 9.3.1 iOS

drone firmware updated to the lastest version.

 

Any help would be appreciated.

Kanu Canoe

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There does appear to be something going on with older devices such as the iPhone 5s and the iPad Mini 2 that can cause crashing part way through a mission due to the limited resources on those devices. If you have one of those devices be sure to close as many other applications as you can before starting a mission to minimize this issue.

In the event of an app crash you shouldn't need to start all over again. If the app crashes, leave it off and push the RTH button to bring the aircraft in. Once you are on the ground you can open Map Pilot again and you the mission will still have the progress that has already been made and will pick up at the location the aircraft was in when the app crashed.

Elizabeth
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Its happening to me too...hair pulling! The app is running on a iPad air, brand new.

Joe 4rotorfilming 0 votes
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It appears that you have some signal strength issues going on due to the odd spacing of the image points. Please verify that you all other apps are fully closed and that you are pointing the remote to the aircraft to maintain the best signal possible. Bad signal strength or other apps running in the background can cause all sorts of issues. Also, when the camera is acting up like it appears it is there can be other issues as well. Whenever you see strange behaviors like this it is always best to do an full system power cycle to try to clear up the issue instead of just powering through.

Elizabeth 0 votes
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No apps running in the back ground. No funny biz with camera. It was power cycled several times prior to the flight to even connect oddly enough.

The transmitter sit on a tripod and with DroneDeploy and Pix4D capture the transmitter never has to be turned to keep contact. This is the third mission, 1st mission was 20 acres, 2nd mission was 7acres, the last one 110 acres and everyone the app quit... maybe something on your end. The other apps are quitting. Hope you folks figure it out, not because I paid $10 for it but because you guys have the right idea.

Joe Keeney 1 vote
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The odd spacing was due to the 5 different times the app quit and tried to pick where it left off. The largest gap actually indicated with grey dots that photo had been taken in that area....no photos.

Joe Keeney 0 votes
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I figure it out the app always close after 17 minutes flight time.. So for now I have to bring back my drone to home change the battery even it's still 40% left, close app and reopen it and then reflown the mission from abandon point.

 

I hope this issue fixed on next app update and a new feature fly and forget has been implemented.

 

cheers

Kanu Canoe 1 vote
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It it is dropping the grey dots and no photo is being taken then you have a camera issue going on. Try turning your SD Card speed down to Class 10 (3 seconds). The spacing in your imaging locations is not caused by multiple flights. There seems to be two and a gap, two and a gap. This is indicative of trying to image too quickly or a camera issue that is not Map Pilot related.

Other apps simply set a timer and off you go. That will cause lots of finished product accuracy issues due to the camera's rolling shutter. This is why we jump through all sorts of hoops to make it so all images get taken while traveling the same speed. The trade off is that Map Pilot requires an active connection for adding this level of control. Being on and "in contact" is very different that having a solid signal. Make sure your sound is on and the volume is up. If you are hearing a beeping sound, your signal is too low.

Kanu: It sounds like you are having an issue at the default timer expiration which is set to 17 minutes. You can turn the timer limit off in the settings to see if that fixes it for you.

You both need to make sure you are operating on the latest firmware for your aircraft.

 

Elizabeth 0 votes
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I am having this exact problem on an Iphone 6 the phone just turns off in the middle of a mission , signal strength is excellent always in centre orange dot and all other apps are closed. Whoever posted that this happens at 17 minutes is exactly right. I know the flight time is set at 17 minutes but it seems the app is set with the same timer. This has happened to me every time i do a flight over 17 minutes. Please sort this one out guys as this is a truly awesome tool otherwise.

 

Brett Russell 0 votes
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Mine shuts off way before 17 min. The picture of the flight plan was a 38 min flight and shut off 5 times.

I totally agree with Brett that this app is one of the best but is held back by this issue.

I don't even bother using it because its unreliable. Drone deploy is the only one that will work flawlessly but lacks in so many ways compared to Map Pilot.

Git R Done Fellas.

Joe Keeney 0 votes
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Regardless of whatever the flight time is set at it shouldn't shut off, the aircraft should return to home if anything.

Joe Keeney 0 votes
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Ryan thanks for your suggestion but even I set flight time restriction to battery limited it's still always closed between 16-17 minutes.

I hope fix coming out as soon as possible.

Kanu Canoe 0 votes
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DJI is changing things very quickly in their firmware and it seems to be breaking things.

These reports are not at all helpful in fixing this issue without the following information:

Aircraft

Aircraft Firmware Version

Aircraft Remote Firmware

Map Pilot Version

iOS Version

iOS Device Type

 

We would LOVE to fix this for you but have not yet been able to reproduce it which makes it impossible to debug.

Elizabeth 0 votes
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p3p

aircraft firmware

1.8.80

remote firmware

1.6.0 

map pilot version 

1.5.0 build 031916

ios 9.3.1

iphone 6

Brett Russell 0 votes
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Happened again today and i tried with battery setting for flight duation to battery limited. I hit return to home at 18minutes because battery warning was beeping. Aircraft began to return to home as it should but on final descent i noticed camera view on screen began to flicker and break up then phone shut off. This happened within 30 metres from me so I flicked controller onto P and landed although I think it would of by itself.when I reopened app I pressed Create new mission and uploaded remainder of aborted mission and with fresh battery completed job. 

Brett Russell 0 votes
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We also have the same problem. Never had a single program with the app on the iPad mini 2, but now with the newest update the app is crashing almost every flight.

Anders Wadell 0 votes
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Mine is running on an iPad Air and crashes every 7 to 8 minutes.  Very frustrating we trying to complete a mission.  I also had problems when uploading images captures, website only upload 133 of 182 images.  Great app, but seems to have several bugs or maybe DJI.

Robert Simcox 0 votes
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A new version of the app was submitted last week and will hopefully address this issue for all of you. It is currently in review so we hope it will be available soon.

With DJI changing things so quickly it is nearly impossible for us to be able to keep up. This new update has been fully tested with the latest firmware and is successfully completing long missions with low memory devices.

Elizabeth 0 votes
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So with the next Map Pilot Update i should use Inspire 1 Pro Firmware v1.8.1.00 or Inspire 1 Pro Firmware v1.4.0.70?

Alexander Z. 0 votes
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We don't/can't test for backwards compatibility so please use the most up to date firmware.

Version 1.5.1 is available as of about an hour ago.

Elizabeth 0 votes
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Last year from March 2016 to October 2016 with Map Pilot v.1.4.x I flew happily and smooth my Phantom 3 Advanced on my IPad Mini 2 IOS 9.3.5. No errors, no drops, no missed image points!! Since Nov 2016 till May 2017 this DJI setup was stored in a its backpack under my table without usage. Only iPad I used daily for various purposes and updated Map Pilot several times till the last version 2.4.6 just because it notified me about new versions. Now in May 2017 I flew with the same firmware and hardware DJI, iPad Mini 2 and IOS 9.3.5 setup but with Map Pilot 2.4.6 and could't complete a single mission on a small area with one battery and 6 min of planned mission fly time!!! The App suddenly closes on 2-3 min after mission start while Phantom on the air. I start Map Pilot again, it connects to the flying it's mission Phantom but images no longer taken. So I have to RTH and prepare everything from the beginning. Also mission uploading procedure takes minutes to wait before it starts. This inconvenience repeated 7-8 time with 2 batteries during 2 days so I didn't completed the task :-( With version 1.4.x upload was immediate and NO problems detected. I'm pretty sure the issue is not in my 'old' flying setup but in the latest versions of Map Pilot. My question is - can I please revert somehow to Map Pilot 1.4.x or 1.5? Otherwise I just physically not able to fly my drone for orthophotoplans missions. Please help!

Stas Vasiliev 1 vote
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