version upgrade does not recognize account with pro

Good afternoon, I updated my device to version 1.3.2b and my user does not log in the pro version, the device was not changed, follow the email that is logged in mafernandes@gmail.com

Marcelo Fernandes March 09, 2023 19:39

Official comment

I see that you are getting access from another user. You might need to hit the Sync button in the Settings to pull your new access.

Zane March 12, 2023 13:36

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3 comments

Good morning, I did the synchronization and it continues as a free user account: login mafernandes2015@gmail.com, could you see what happened to my user?

Marcelo Fernandes March 13, 2023 14:00 0 votes

If you are using a new Android device and whoever is giving you access only gave you access for one device they will either need to remove you and add you again to free up the single device or they would need to give you more devices.

Also, you could try to reset your devices:

https://support.dronesmadeeasy.com/hc/en-us/articles/4417374746388-Resetting-the-Authorized-Devices

Zane March 13, 2023 17:03 0 votes