Support

I am still awaiting an answer to issues with your unreliable program. i keep getting a notice stating that there is not enough battery remaining to start a mission. The battery is fully charged and it is a DJI Phantom 4 Pro using an iPad Mini 4. I will no longer be able to use your program because it is unreliable . I cannot take a mapping job and got to the site, set up the mission and have it refuse to load. It is a waste of time and an embarrassment. I won't be in business very long doing this. I have written to oy twice before and have never received an acknowledgement or answer. I feel that I have to bring these issues of problems and lack of support and communication forward to the community.

Regards,

Rodger Booth

Rhode Island

FAA Licensed Remote Pilot

rodger booth June 27, 2017 19:54

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1 comment

Every email we receive is promptly responded to within hours. Usually over weekends too.

Both of your inquiries were replied to within hours of being received. See the attached screenshots.

You may need to check your spam filter for the messages and make sure that you have whitelisted emails from our support and mapping email addresses. Sometimes there are email issues with our Zendesk Customer Support portal but Gmail usually gets the messages without issue. If you have submitted your request through our support portal and not provided an email address you will need to check back there for our responses.

Zane June 27, 2017 20:33 0 votes